Property maintenance,
handled.
Renter Issues triages tenant repairs, coordinates your trusted vendors and in-house technicians, and documents move-in inspections — all in one private workspace for portfolio owners and property managers.
For portfolio owners, property managers, and in-house technicians.
How it works
One team behind the scenes. Two homes on the web, each built for who uses it.
Your management workspace — where property managers, portfolio owners, and in-house technicians triage repairs, coordinate vendors, and run inspections.
The warm, plain-spoken tenant portal renters actually use to report a problem and walk through a fix. It sounds like a helping hand — not a back-office system.
Same data, same team, two homes. Renters only ever see Repair My Place; managers stay organized in theirs — so whenever you see Repair My Place mentioned below, that is simply the renter-facing side of the same system.
Quick to roll out, lighter on the phone
Bring your tenants over in one upload, then send every repair request somewhere it can actually help.
Add tenants from a spreadsheet
Import your whole resident roster at once — names, emails, addresses, and lease dates — straight from the spreadsheet you already keep. No typing them in one at a time, and every tenant is auto-invited to Repair My Place.
Point your maintenance link to Repair My Place
Already have a tenant portal or website? Just change your "Request maintenance" link to send renters to Repair My Place instead of a dead-end form. They land in a guided, self-service flow where simple issues can resolve before they turn into a costly contractor call-out.
How it helps: when a renter hits a tripped breaker or a clogged filter, Repair My Place walks them through the fix first. The contractor only gets called when a pro is genuinely needed — so your vendors spend their time on real work, not avoidable visits.
Everything your operation needs
From the top of the portfolio down to a single tenant repair.
Portfolio management
Portfolio owners assign properties to managers, track activity across the whole portfolio, and keep every workspace private — no shared spreadsheets, no blind spots.
Repair coordination
Tenants walk guided diagnostic trees so minor issues resolve on their own. When a pro is needed, request quotes from your own trusted contractors — or dispatch your in-house technicians directly.
Move-in inspections
Tenants document every room with photos in a guided flow, bound to a 7-day window from their lease start. Every report is printable and signed-off, with no ambiguity later.
Tenants use Repair My Place
We split the experience across two domains on purpose. Repair My Place is the warm, plain-spoken side built for renters — it sounds like a helping hand, not a back-office system. Behind it is Renter Issues, the property-management and portfolio workspace your manager runs. Renters never see the management tools, and managers stay organized in a dedicated workspace. Same team, two roles, two homes.
Renters join by invitation from their property manager — once they receive their link, that is where they go.
Simple, door-based pricing
Pay for the doors you manage — and skip avoidable contractor call-outs along the way.
Add tenants from a spreadsheet
Import your whole roster at once — names, emails, addresses, and lease dates — and every tenant is auto-invited to Repair My Place.
Redirect your maintenance link
Point your existing "Request maintenance" link to Repair My Place so renters land in a guided, self-service flow that can resolve before a costly call-out.
Covers your first 8 doors, then $2 per door / month — vacant units count too.
- Guided tenant self-triage
- Quote requests to your vendors
- In-house technician dispatch
- Room-by-room move-in inspections
- Custom diagnostic trees
Then $2 per door / month. Assign properties to managers and oversee the whole portfolio.
- Assign properties to managers
- Cross-portfolio activity view
- Unlimited managers per portfolio
- Managers can run several properties
- Upgrade any PM up to owner
Both plans include bulk tenant import and a redirection-friendly Repair My Place tenant portal. Billed monthly, cancel anytime — access runs to the end of your cycle.
Ready to get it handled?
Start triaging repairs, coordinating vendors, and documenting inspections today.
Get started